Returns and Refunds Policy
At Annandale Cellars, we strive for excellence in every bottle and gourmet selection; if your order is damaged or incorrect, please contact us within 48 hours of delivery to arrange a return. Due to the perishable nature of our products, we cannot accept returns for change of mind once a product has been opened or consumed.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your purchase.
Provide Documentation
Attach clear photographs of the damaged goods or incorrect items along with the original packaging for verification.
Secure Packaging
Once approved, carefully repack the items in their original shipping container to ensure they are protected during transit.
Refund Processing
After we receive and inspect your return, a refund or store credit will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing